We respect privacy and your rights to control your personal data. Our principle guidelines are simple. We will be clear about the data we collect and why. Your data is protected by us. We do not and will not sell your data to third parties.
The prime purpose of collecting your data is to improve your customer experience. Whether we’re providing training, recruitment or other services or offering highly responsive customer support, our aim is to support you as effortlessly as possible.
This Privacy Statement (the ‘Statement’) explains the personal information we collect from you, either directly or indirectly, and how we use it. Personal information is any information that can be used to identify you or that we can link to you. The Statement also elaborates on the choices you can make about the data we collect, and how you can control these decisions. It applies to all products and services offered by SolStar-UK Ltd. It also applies to any SolStar-UK Ltd controlled websites, as well as other offline interactions, such as visiting a SolStar-UK Ltd office or attending a SolStar-UK Ltd event.
Please read this Statement carefully to understand how SolStar-UK Ltd may collect, use and share your personal information. The terms ‘we’, ‘us’, or ‘SolStar-UK Ltd’ are each intended as reference to SolStar-UK Ltd.
The Types of Personal Information We Collect
Information you provide to us
We collect information you voluntarily provide to us, such as your name, phone number and email address; for instance, when you want to learn more about SolStar-UK Ltd Products and/or Services or when you contact SolStar-UK Ltd for assistance regarding SolStar-UK Ltd Products and/or Services. Information from your CV will be held with us only on your approval.
Information we collect automatically
We automatically collect information about you, such as CV’s with regards to your use of our SolStar-UK Ltd Recruitment Service or information collected by cookies and similar technologies when you use, access or interact with us via our website. We may, for example, collect information about the type of device you use to access our websites, the operating system and version, your IP address, your general geographic location, as indicated by your IP address, your browser type, the web pages you view on our websites, whether you interact with content available on our websites and how.
Information obtained from other sources
We may receive information about you from other sources, including third parties. We may also receive information about you from social media platforms, for instance, when you interact with us on those platforms. We protect data obtained from third parties according to the practices described in this Statement and we also apply any additional restrictions imposed by the source of data.
Information of children
SolStar-UK Ltd does not target and is not intended to attract children under the age of sixteen. Although visitors of all ages may navigate through our website, we do not knowingly collect or request personal information from those under the age of sixteen. If, following a notification from a parent, guardian or discovery by other means, a child under sixteen has been improperly registered on our site by using false information, we will delete the child’s personal information from our records.
Customer Interactions with SolStar-UK Ltd
To make the information in this Statement easy to understand, we have highlighted different occasions when SolStar-UK Ltd could potentially collect personal information from customers or people we come in contact with us with general enquiries. The customer interactions with SolStar-UK Ltd are broken down into the following segments:
Learning about SolStar-UK Ltd
As you gather more information about SolStar-UK Ltd, you may virtually or physically visit us. Examples include browsing our website, calling our SolStar-UK Ltd team, physically visiting us at our premises or attending a SolStar-UK Ltd event. To learn more about SolStar-UK Ltd Products and/or Services, you may voluntarily provide personal information, such as your name and email address during these interactions. We may also collect information about you online via cookies or similar technologies when you visit our websites.
We collect: name, email address, IP address, and information provided by cookies or similar technology.
Why: We use this information to share news about events, Products and Services offered by SolStar-UK Ltd. Additionally, the IP address helps us to better understand geographic information about our website visitors, so that we can improve our website for everyone. It is our legitimate interest to process your personal data for these purposes.
Buying SolStar-UK Ltd Products and/or Services
Once you have decided to buy a SolStar-UK Ltd Product and/or service, we offer a way for customers to buy directly from us. When you buy from us, you may be asked to provide information so that we can complete your purchase. This information may be taken over the phone or by using an App based invoice payment method or directly using a BACS service.
We collect: Your name, phone number (optional), email address, delivery/shipping address, and payment information.
Why: We use this information to complete your transaction, carry out any follow up with you about your purchase, help with any delivery issues and other issues related to the purchase of SolStar-UK Ltd Products and/or services. Processing your personal data for this purpose is necessary for the performance of the agreement we have with you. Please note, we do not store any credit card information. We only use payment information in connection with the purchase of SolStar-UK Ltd Products and/or Service.
Getting Help from SolStar-UK Ltd
From time to time, you may decide to contact us for assistance with your SolStar-UK Ltd Products and/or Services. To be able to offer you the best service possible, we may collect certain data from you.
We collect: Information, such as your name, email address, phone number, social media identifiers (if you contact us using a social media channel), and the content of your chats and other communications with SolStar-UK Ltd Customer Support (including voice recording if you leave voice mail). Collecting the above described information is necessary to provide customer support.
Why: We collect this information to give you the best and most efficient customer support possible. For instance, for customer inquiries and technical questions, we use contact information to respond to the customer in their preferred channel (phone, email, social). For Product and/or Services returns and/or exchanges, we use contact information to ensure successful Product and/or Service receipt and/or delivery. Using these types of data is necessary to fulfil the agreement we have with you.
How We Use Personal Information
SolStar-UK Ltd uses the data we collect to provide you with the Products and Services we offer, which includes using data to improve and personalise your experiences. We also use the data to communicate with you. For example, informing you about your account, new Products or Services available, Product or Service updates.
SolStar-UK Ltd uses the data for the following purposes:
• Providing our Product or Service Experience
• Customer Support
• Product or Service Improvement
• Security, Safety, and Dispute Resolution
• Business Operations
• Communication, Marketing and Advertising
Providing our Product and/or Service Experience
We use data to provide, operate, support and improve the SolStar-UK Ltd Products and/or Services we offer to ensure our customers can operate as effortlessly as possible. This processing is necessary for the performance of the agreement we have with you.
We use data to respond to customer enquiries, diagnose problems and provide other customer care and support services. This processing is necessary for the performance of the agreement we have with you, as well as to serve our legitimate interest.
Product and/or Service Improvement
We continually use data for research purposes and to develop and improve our SolStar-UK Ltd Products and Services, including maintaining and improving the performance of our SolStar-UK Ltd offerings and using data feedback to determine what new features to prioritise. This processing is necessary to serve our legitimate interest.
Security, Safety and Dispute Resolution
We use data to protect the security and safety of our SolStar-UK Ltd Products and Services and our customers, to detect and prevent fraud, to resolve disputes and enforce our agreements. This processing is necessary to serve our legitimate interest.
We use data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business. This processing is necessary to serve our legitimate interest.
Communication, Marketing and Advertising
To give you a better understanding of the personal information we collect and use in different occasions you may interact with SolStar-UK Ltd, please see the sections below.
How We May Share Personal Information
SolStar-UK Ltd does not and will not sell personal information about our customers. We only disclose your data as described in this Statement. We may share information with the following types of third parties.
Third Party Vendors
SolStar-UK Ltd uses a variety of third-party vendors to carry out services like website management and hosting, Product and/or Service purchases and shipping, credit card processing and email communications. We only share your personal data as necessary to complete a transaction, provide a Product and/or Service you have requested or authorised and only with vendors or agents working on our behalf for the purposes described in this Statement. In this case, your personal information will be shared with these agents, distributors or contractors but only for the purpose of performing services on behalf of SolStar-UK Ltd and in accordance with this Statement. It is our legitimate interest to process your personal data for these purposes. For questions about third-party vendors, please send an email to firstname.lastname@example.org.
SolStar-UK Ltd – Controlled Affiliates and Subsidiaries
We share information with SolStar-UK Ltd-controlled affiliates and subsidiaries for business purposes, such as, internal administration, promoting SolStar-UK Ltd Products and Services and providing customers with our SolStar-UK Ltd Products and Services. It is our legitimate interest to process your personal data for these purposes.
When legally required, strictly necessary for the performance of the services or to protect our rights, or the rights of our affiliates or users, we disclose your personal information to law enforcement authorities, investigative organisations, our affiliates or in legal proceedings.
Sale or Merger
We may share your personal information in the event of a merger, acquisition, or sale of all or a portion of our assets. Of course, we shall notify you via email and/or a prominent notice on our website and inform you of your rights.
Sharing and Disclosure of Aggregate Data
We share data in aggregate form and/or in a form, which does not enable the recipient of such data to identify you, with third parties, for example, for industry analysis.
The Legal Bases for Using Personal Information
There are different legal bases that we rely on to use your personal information, namely:
Performance of a Contract
The use of your personal information may be necessary to perform the agreement you have with us. For example, to complete your purchase of your SolStar-UK Ltd Product and/or Service, to register and maintain your account, to help with delivery issues, to handle returns and to make sure that your SolStar-UK Ltd Product and/or Service performs its basic functions in a secure way or to respond to your requests.
We may use your personal information for our legitimate interests. For example, to analyse and improve our SolStar-UK Ltd Products and Services, to improve the content of our websites, to send you notifications about software updates or information about SolStar-UK Ltd Product and/or Services or for administrative, fraud detection or legal purposes.
Where we process your personal information based on our legitimate interest and no opt-out mechanism is available to you, you may exercise your right to object by sending an email to email@example.com
Security, Storage and Retention of Personal Information We Collect
SolStar-UK Ltd is committed to protecting the security of your personal information. However, while we take reasonable precautions to guard the personal information we collect, no security system is impenetrable.
While no service is completely secure, SolStar-UK Ltd takes precautionary measures to help prevent information about you from loss, theft, misuse and unauthorised access, disclosure, alteration and destruction. For example, we store the personal data you provide on computer systems that have limited access and that are in controlled facilities. We also ensure that our third-party data centre vendors provide adequate security measures.
If you have any questions about the security of your personal information, you can contact us at
Personal data collected by SolStar-UK Ltd may be stored and processed in your region or in any other country where SolStar-UK Ltd or its affiliates, subsidiaries or service providers are located or maintain facilities. SolStar-UK Ltd has put in place adequate mechanisms to protect personal information when it is transferred internationally, for example by using the Standard Contractual Clauses as approved by the European Commission.
SolStar-UK Ltd will retain your personal information for as long as we deem it necessary to enable you to use the website and your SolStar-UK Ltd Product and/or Service, to comply with applicable laws (including those regarding document retention), resolve disputes with any parties and otherwise as necessary to allow us to conduct our business. All personal information we retain will be subject to this Privacy Statement and our internal retention guidelines. If you have a question about a specific retention period for certain types of personal information we process about you, please send an email to firstname.lastname@example.org
Your Rights and Choices
We want you to be in control of how your personal information is used by us. Subject to local law, you can do this in the following ways:
• You can ask us for a copy of the personal information we hold about you;
• You can inform us of any changes to your personal information, or if you want us to correct any of the personal information we hold about you;
• In certain situations, you can ask us to erase, block or restrict the personal information we hold about you, or object to particular ways in which we are using your personal information; and
• In certain situations, you can also ask us to send the personal information you have given us to a third party.
How is legal requirement covered?
Where we are using your personal information on the basis of your consent, you are entitled to withdraw that consent at any time. Moreover, where we process your personal information based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal information.
We rely on you to ensure that your personal information is complete, accurate and up to date. Please do inform us promptly of any changes to or inaccuracies in your personal information by contacting email@example.com
We will respond to your request as soon as possible but certainly within 30 days. For more information about how you can control the collection and use of Additional Usage Data and your Communication, Marketing and Advertising Preferences, please see the Preferences section below.
We are committed to working with you to obtain a fair resolution of any complaint or concern you may have about our use of your personal information. If, however, you believe that we have not been able to assist with your complaint or concern, you may have the right to file a complaint with the data protection authority in your country (if one exists in your country) or supervisory authority.
Your Communication, Marketing and Advertising Preferences
You can opt out of receiving direct marketing communications from SolStar-UK Ltd by following the instructions included in every email sent to you via the “Unsubscribe” tab. We respect your choice, and we will stop sending you promotional emails once you unsubscribe.
Please note, regardless of your communication settings, we will continue to communicate with you regarding changes to terms and conditions, policy updates, SolStar-UK Ltd Product software updates, routine customer service messages such as information about current or past purchase, delivery of products, service interruptions, data breaches or other significant information about a Product and/or Service you own, such as discontinuation of support or safety issues.
A cookie is a small data file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognise your browser. The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. SolStar-UK Ltd uses both types of cookies. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted. We use the following types of cookies on our website.
• Strictly necessary cookies. These cookies are essential for you to browse our website and use its features. Without these cookies, services like shopping baskets cannot be provided.
• Performance cookies. These cookies collect information about how you use our websites. This data may be used to help optimise our website and make it easier for you to navigate.
• Functional cookies. These cookies allow our websites to remember choices you make while browsing and personalise your experience. We may store your geographic location in a cookie for instance, to ensure that we show you the website relevant to your area.
• Third Party cookies. Third party cookies are those placed by websites and/or parties other than SolStar-UK Ltd. These cookies may be used on our website to improve our products or services or to help us provide more relevant advertising. These cookies are subject to the respective privacy policies for these external services, for example, Facebook Data Use Policy.
• Analytics cookies. We use analytics cookies, like those offered by Google Analytics, to help us understand things like how long a visitor stays on our website, what pages they find most useful, and how they arrived at solstarltd.com.
Our website uses Google Analytics, a web analysis service of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”).
Google Analytics uses so-called “cookies”, text files which are stored on your computer and enable an analysis of how you use the website. The information generated by the cookie about your usage of this website (including your IP address) is transferred to and stored on a Google server. Google uses the stored information to evaluate how you use the website in order to compile reports about website activities for website operators and to provide other services associated with the website usage and internet usage.
Google shall also transfer this information to third parties if necessary, if this is required by law or if third parties process this data on behalf of Google. On no account will Google associate your IP address with other data from Google. You can adjust your browser software settings to prevent the installation of cookies. However, please note that in this case you may not be able to make full use of all functions of this website. By using this website you agree that the data about you collected by Google may be processed as described above and for the aforementioned purpose.
You can object to the collection of data at any time and with effect for the future by using the deactivation add-on for browsers provided by Google Analytics under https://tools.google.com/dlpage/gaoptout?hl=en.
In addition to cookies, we sometimes use small graphic images known as ‘pixels’ (also known as web beacons, clear GIFs, or pixel tags). We use pixels in our email communications to you (if you have selected to receive such communications) to help us to understand whether our email communication has been viewed. We also use third party pixels (such as those from Google, Facebook, and other advertising networks) to help us provide advertising that is relevant to your interests. Learn more about our advertising and marketing activities below.
Subscribing to any SolStar-UK Ltd newsletter means your forename, surname, company name and e-mail address are used with your consent for our own advertising purposes. With your subscription you grant the following consent: I would like to subscribe to the SolStar-UK Ltd newsletter. You can unsubscribe to the newsletter at any time. Software and system ‘MailChimp’, is used to send the newsletter and that data therefore has to be transmitted to this organisation.
The consent to receive a newsletter via e-mail can be revoked at any time. Each newsletter email contains a link with which you can unsubscribe.
Contact Form Completion
When completing any online contact form on the SolStar-UK Ltd company website you are asked to agree to our privacy terms and conditions by ‘ticking’ your agreement. You are also given a choice to opt-in to receive future communications from SolStar-UK Ltd, thereby giving your consent for SolStar-UK Ltd to record and store the submitted details, in line with the GDPR.
Completion of these forms, whether it be a request for Product and/or Service information, pricing or quotations, general information enquiries or request for contact etc., all forms submit a number of different data which can include your forename, surname, company name, e-mail address and Product/Service request information submitted.
As per the GDPR, consent to communicate to you and store your data can be revoked as per your rights above. Please contact: firstname.lastname@example.org
Advertising and Modern Marketing Tools
To help more companies audit and control tightening systems with SolStar-UK Ltd products, we use several modern marketing tools in support of our advertising efforts.
If you have opted out of receiving communications from us, we will not use your email for interest-based advertising.
How to Contact Us
If you have any questions about the use of your personal information, please email email@example.com
Unless otherwise stated, SolStar-UK Ltd. is a data controller for personal data we collect through the SolStar-UK Ltd Products subject to this Privacy Statement. Our address is 20 Rounds Hill, Kenilworth, Warwickshire. CV81DU, UK.
Changes to Our Privacy Statement
SolStar-UK Ltd may modify or update this Statement when necessary, to reflect customer feedback and changes in our SolStar-UK Ltd Products and/or Services. Please review it regularly. When we update this Statement, we will revise the ‘Last Update’ date at the top of the Statement. If there are material changes to the Statement or in how SolStar-UK Ltd uses your personal data, we will inform you either by posting a notice of such changes, prior to them taking place, or by directly sending you a notification. We encourage you to regularly review this Statement to learn more how SolStar-UK Ltd is using and protecting your information.
The following are basic questions you may have about our privacy statement. We recommend that you read the detailed statement above for additional details.
Why is SolStar-UK Ltd updating its privacy statement?
We now meet the high standards required by the European Union’s General Data Protection Regulation (GDPR) and have updated our privacy statement to reflect this. We also strive to simplify language and remove jargon, to make our privacy statement easier to read and understand.
What is the GDPR?
The GDPR is a regulation intended to strengthen and unify data protection for everyone within the European Union (EU). As we believe that all our customers can benefit from its mandates, we’re implementing it globally. The GDPR requires greater openness and transparency from companies on how they collect, store and use personal data, while also imposing tighter limits on the use of personal data. You can learn more here.
How often do you anticipate updating your privacy statement?
We will update our privacy statement as necessary to ensure that our policies are in line with international regulations, our product and business practices.
What information does SolStar-UK Ltd collect about me?
SolStar-UK Ltd collects your name, phone number, email address, delivery address, payment information, location data, IP address, social identifiers, data provided by cookies and other similar technologies.
Why does SolStar-UK Ltd need my information?
SolStar-UK Ltd uses data to provide you with the best experience from the Products and/or Services we offer, which includes using data to improve and personalise your experiences. We also use data to communicate with you, for example, informing you about your account, new products or services available, security and other types of updates.
How is my information used?
SolStar-UK Ltd uses data for the following purposes:
• Product and/or Services Improvement
• Future Product and/or Services Development
• Customer Support
• Security, Safety, and Dispute Resolution
• Communication and Marketing
How does collecting my information help SolStar-UK Ltd improve its Products and/or Services?
We use the information to help get your Product and/or Services working and to make sure that we are offering you the right service options according to your geographic location. Finally, understanding how and when our customers collectively use their systems helps us ensure integrity of data
Does SolStar-UK Ltd sell information to third parties?
No. We never have. And we never will.
Can I opt out of sharing my information with SolStar-UK Ltd?
Yes, you can opt out of submitting certain types of personal information to SolStar-UK Ltd. For further information please send an email to firstname.lastname@example.org detailing your request
How do I delete my personal data from SolStar-UK Ltd and what are the consequences?
You can always send us an email via email@example.com and request that your data be deleted. Please note, however, that by deleting your personal data and reminders to you will no longer be available.
Does SolStar-UK Ltd keep or share my credit card information?
No. It’s only used to process your payment at the time of purchase.
How long does SolStar-UK Ltd keep my information?
SolStar-UK Ltd retains personal data for as long as necessary to provide and support your Product and/or Services and fulfil transactions you have requested, or for other essential purposes such as complying with our legal obligations and resolving disputes and enforcing our agreements. Because these needs can vary for different data types in the context of different Products, actual retention periods can vary significantly.
How is information stored and secured on SolStar-UK Ltd.’s servers?
SolStar-UK Ltd is committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorised access, use or disclosure. For example, we store the personal data you provide on computer systems that have limited access and are in controlled facilities. Any data we transmit over the internet is protected using encryption.
Is SolStar-UK Ltd using cookies or pixels to gather information?
What safeguards are in place for children who have access to SolStar-UK Ltd products?
SolStar-UK Ltd does not target and is not intended to attract children. SolStar-UK Ltd does not knowingly solicit personal information from children or send them requests for personal information. Although visitors of all ages may navigate through our website, we do not intentionally collect personal information from those under the age of sixteen. If, following a notification by a parent or guardian, or discovery by other means, a child under sixteen has been improperly registered on this site by using false information, we will delete the child’s personal information from our records.
How can I contact SolStar-UK Ltd if I have questions regarding the privacy statement?
If you have any questions about the use of your personal information, please send us an email to firstname.lastname@example.org
Registered office address:
20 Rounds Hill Kenilworth
SolStar-UK Ltd and its subsidiaries and affiliates maintain this web site for your information, education and communication. This website is offered to you on the terms set out below. Your access and use of this site constitutes acceptance of these terms.
The rights, title and interest in all copyrights in any software text or graphics herein are owned or licensed by SolStar-UK Ltd. No publication, copying or distribution of the material herein is permitted without the consent in writing of SolStar-UK Ltd.
The name of SolStar-UK Ltd or its logo may not be used in advertising or publicity pertaining to distribution of this information without specific, written prior permission from SolStar-UK Ltd.
Every effort has been made by SolStar-UK Ltd to ensure that the information contained on this website is as accurate and current as possible. However, inaccuracies, errors, or omissions may be contained for which SolStar-UK Ltd disclaims any responsibility or liability. Information on the website may be changed at any time. Information about SolStar-UK Ltd.’s products and services are illustrative only and should not be relied upon. For more detailed information users should contact the company.
No information held in databases within this site may be reproduced or distributed by you in any form whatsoever. Contents contained within the database are not given to any third party and you are not authorised to extract personal information about individuals from SolStar-UK Ltd for your own personal or commercial use.
Use and completion of our website contact forms either as Contact Forms, Newsletter Signups, Distributor Info Requests and Product Info/Quote Requests are restricted to those aged 16 and over. SolStar-UK Ltd can’t be held responsible for any correspondence submitted by users not of this age.
This website may contain links to third party websites. These links are provided to you only as a convenience. Such linked sites are not under the control or influence of SolStar-UK Ltd and we assume no responsibility or liability for the contents of any third party linked site or any link contained in a linked site.
SolStar-UK Ltd assumes no responsibility and shall not be liable for any damage to, or viruses affecting your computer equipment, software, data or other property, on account of your access to this website or the downloading of any materials, data, text, images, video or audio from it.